Returns & Exchanges
We want you to be completely satisfied with your I Love Ugly purchase. If you are not happy with your items, we offer a 14-day return period for a refund, exchange, or store credit on all full-priced products.
Check Eligibility
Ensure your items are in their original, unworn condition with all tags still attached and packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Ship
Securely package your items and use the provided shipping label or your preferred tracked courier to send the parcel to our distribution center.
Processing and Refund
Once our team receives and inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing